Refund policy
Refund Policy — LidHaven
Last updated: [DATE]
We want you to love your ritual. If something isn't right, here's how we handle returns and refunds.
30-day return window
You may request a return within 30 days of delivery for items that are unused, in original packaging, and in resalable condition.
How to request a return
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Email support@eyedryrelief.com with your order number and reason for return.
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We will reply within 1–2 business days with return instructions.
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Ship the item back to the address we provide. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong, defective, or damaged item).
Refunds
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Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable unless the return is due to our error.
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For hygiene reasons, opened or used Pure (liquid) products cannot be returned, unless defective — please report defects within 7 days of delivery with photos.
Defective, damaged, or wrong items
Report within 7 days of delivery with your order number and photos. We will offer a free replacement or a full refund — your choice. You do not need to return defective items unless we request it.
Subscriptions
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You can cancel any upcoming subscription shipment before it is billed — no charge, no return needed.
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A subscription order that has already shipped follows the standard return policy above.
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Cancelling a subscription does not refund past shipments.
Chargebacks and payment disputes
Before filing a chargeback, please contact us first at support@eyedryrelief.com — most issues can be resolved faster directly. Filing a chargeback for an order without contacting us may result in closure of your account.
Contact
support@eyedryrelief.com — we reply within 1–2 business days.